Open Source Service Level Agreement

In addition to the strip card, which offers you on-demand service, 2Value also offers a more extensive form of a service agreement. This comprehensive and custom form of service is captured in service level agreements (SLA). Particularly during the later stages of a website implementation, the customer wants to be able to fall back on a reliable party.

You don't have to look after a helpdesk, incident resolutions, management and maintenance. You can leave it for 2Value to take care of. If you need support for your open source website during or outside of office hours, 2Value is the right party to talk to.

SLA5x8 or SLA 7x24

In consultation with you, we'll arrange the hosting and support of the web application in the service contract. We'll advise you about available new open source CMS applications that could be important for your application, and we'll arrange for installation of new versions of your application. This way you can take full advantage of the open source functionalities that are new on the market and security leaks in open source applications can be addressed swiftly.

  • Select SLA 5x8 if you need support for your open source application during workdays.
  • Select SLA 7x24 if you need constant support.

Contact

Send a mail to service@2value.nl using the form below or call 023 - 521 9693

SLA information request form
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